warrenty

30-Day Money-Back Guarantee for Any Reason

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You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

 

18-Month Warranty for Quality-Related Issues

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● Requests within country of purchase

We will take care of all quality-related issues with a REPLACeMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

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● Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACeMENT. International shipping costs must be covered by the customer.

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● Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. 

 

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Buddy products is strictly prohibited.